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Questions or problems? Email [email protected]. We usually reply within a few days. Please don't include health details you don't want to share. Destek için Türkçe de yazabilirsiniz.
Sending feedback
In the App, go to Settings › Send feedback. Choose idea, problem or other, write your message and, if you'd like a reply, add your email. Your message comes with a random feedback code (for example TN-7K2Q9M), the app and iOS version, language and plan type, never your diary or tone. If you write again, the code stays the same so we can find your earlier message. The code is also under Settings › Support › Feedback code; mention it if you email us.
Moving to a new iPhone
Your diary is stored only on your iPhone and isn't in iCloud. On your old iPhone, go to Settings › Export encrypted backup, set a password and save the file (for example to Files, or send it with AirDrop). On your new iPhone, install the App and use Settings › Import backup. Keep the password safe: we can't recover it.
Subscriptions
- Manage or cancel: iOS Settings › your name › Subscriptions.
- New phone or reinstall: tap Restore purchases in the App.
- Free trial: the yearly plan's free trial lasts 7 days, and the App reminds you about a day before it ends.
- Refunds: handled by Apple at reportaproblem.apple.com.
Deleting your data
Use Settings › Delete all data in the App, or delete the App. To ask us to delete your anonymous purchase record, email us with the Support ID from Settings › About.
The tone finder
Use headphones in a quiet room. The sound starts very quietly and only gets louder when you choose. It's a way to shape night sounds, not a hearing test. If your matches were far apart, try again another day.